How we're ensuring everyone’s safety going forward
While many homeowners and tenants breathe a sigh of relief over the news that viewings, valuations, surveys, and moving home is now permitted, we want to make sure that everyone we work with remains safe while meeting their goals.
It’s a huge relief to know that property viewings and moves will be permitted once more from this week. Some important questions remain, however, about how we ensure the safety of everyone concerned as we get the industry moving again.
We are working hard to protect both our clients and ourselves, and have begun to train our staff and lay down procedures to ensure maximum protection. Safety of course is paramount, and we will follow government guidelines closely, adding in our extra precautions where we see fit.
These include:
· Protective screens installed in our office.
· Ensuring availability via phone, email and video conferencing.
· Office cleaned thoroughly daily.
· Video tours available to all in the initial stages of looking, only moving to ‘in person viewings’ once an applicant is serious about buying/letting and only if the seller/current tenant/landlord is comfortable with viewings taking place.
· Social distancing followed very strictly on all viewings – all doors will be left open by us or the seller and the applicant will not be able to touch anything within the property during the viewing. The seller/current tenant will have to leave the property before the viewing can take place.
· Applicants will need to bring their own face mask and gloves to the viewing.
· All staff wearing protective equipment and washing their hands/using sanitiser regularly.
· Asking whether any party is showing symptoms or has been asked to self-isolate before going ahead with any viewings.
· Ensuring that any keys are appropriately cleaned before handover.
We have so much love for our community and will now work even harder to provide the great service and reputation we’ve built in our local area – helping our customers reach their dream home, family, and financial goals.
As the fight against the virus continues, let’s stay safe, compassionate, and thoughtful towards those around us.
If you have any questions, need extra advice on how we will continue going forward, or want to make an appointment for a viewing or valuation, please get in touch and we will happily help you move forward.
Thank you so much for all your patience and understanding.
Neil King.